ABSTRACT
Information resilience has become a topic of interest to the information science community in recent years. The COVID-19 pandemic has shone a light on the vulnerability of information and other networks and the impact on information providers and the information seekers who rely on them. In an exploratory study, we interviewed support workers who act as information intermediaries as part of their work roles about their experiences of providing information to vulnerable and marginalised people during the UK COVID-19 lockdown. We present findings organised in three themes: shifting client information needs and support provisions, adjusting information sharing and communication practices and workarounds for physical information work. Throughout the themes, information resilience is evident as information intermediaries adapt their work practices to ensure they can continue to serve their clients. In this first stage of research our findings provide insight into the changes to information intermediaries' information behaviour and information work during a crisis, as well as the impact of these changes on the services they provide. 85th Annual Meeting of the Association for Information Science & Technology ;Oct. 29 – Nov. 1, 2022 ;Pittsburgh, PA. Author(s) retain copyright, but ASIS&T receives an exclusive publication license.
ABSTRACT
Online misinformation is a fiendish problem. Demonstrably false information propagates faster and more widely than truth and this has heralded a technological arms race. One possible mechanism for addressing misinformation is social: there is evidence seeing misinformation being challenged can ginoculate' a reader against it. To date, no research has examined how discussions sparked by misinformation play out;What are the different ways in which people reply to posts containing misinformation? How does the discussion flow in each case? Are there differences between platforms? We address these questions through an inductive qualitative analysis of discussion threads on three public discussion platforms (Twitter, YouTube and two news sites) and on three topics (COVID, Brexit and climate change). We present a classification scheme of types of replies to misinformation, and show that replies show different patterns between platforms. Knowing how people reply to posts that contain misinformation enriches our knowledge of ghuman misinformation interaction,' and provides an understanding of how socio-technical factors in platform design can reduce the risk of misinformation spreading. © 2022 ACM.